Frequently Asked Questions
Can I open an account to buy non-alcoholic products only?
: Yes, you can open a 'Non-alcoholic' account by completing the online application form.
How long would it take for a credit application approval?
: There is no set timeframe, however our team endeavor to process and finalise applications in a timely manner.
Can I open an online only account?
: Yes, however it all comes down to what restrictions you have on your liquor license.
How can I open an account?
: You will need to click Join Us and fill out our online credit form.
What do I need to do to set up an account?
: You will require a liquor license (and a tobacco license if you wish to purchase tobacco). You may also be required to provide a WET quotation, proof of identity documentation, trust deed copy and copy of club constitution.
What are your terms?
: After an expression of interest an ALM representative will be in touch with you to discuss the terms.
Do you deliver regionally?
: Yes, we deliver to all corners of Australia through strategically placed Warehouses throughout Australian States and Territories.
How many deliveries would I get per week?
: After an expression of interest an ALM representative will be in touch with you to discuss delivery options.
How do I find out about my delivery days?
: After an expression of interest an ALM representative will be in touch with you to discuss delivery options.
When I register with ALM, where do I find my password?
: Once you have applied to become a customer, you will be provided a welcome letter from ALM. Within this letter you will be provided an ALM account number. Please click here to view registration process to obtain a password and access.
I can't log on to the portal and have forgotten my password. What do I do?
: CUSTOMERS: If you have forgotten your password or have been locked out please use the "Forgotten Password" option. If you are still having trouble please contact us via almnationalretailsupport@almliquor.com.au and we will get in contact with you ASAP.
: SUPPLIERS: Please contact your Head Office Rep within your business who will have access to reset your password. If unknown who that representative is, please contact us via almnationalretailsupport@almliquor.com.au and we will get in contact with you ASAP